ABOUT
Hello, my name is Geraldine, but you can call me Dhin. I’m a California-licensed esthetician passionate about helping you achieve healthy, glowing skin. At Glow Esthetics Skincare and Wellness By Dhin, we offer personalized skincare treatments designed to meet your individual needs and address concerns like acne, aging, pigmentation, and sensitive skin. With a deep knowledge of skincare products and techniques, I focus on delivering visible results while ensuring a relaxing and rejuvenating experience. Whether you’re seeking a refreshing facial or a targeted skin solution, I’m here to guide you on your journey to radiant skin.
I believe that everyone can achieve their healthiest skin at every age through personalized, results-driven treatments and one-on-one home care education. I bring my luxury spa background to the treatment room, enhancing each professional treatment with touches of comfort.
CANCELLATION POLICY
We understand that sometimes schedule adjustments are necessary. However, when you miss an appointment with us, we not only lose your business, but also the potential business of our other clients who could have scheduled an appointment for the same time.
Therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments.
A 25% Non-fundable/Non-Transferrable Deposit is due at the time of booking your service(s). For cancellations or rescheduling requests made with less than 24 hours notice will result in the forfeiture of the 25% non-refundable deposit. Failing to show up or call for your scheduled appointment without prior notification will result in 50% of the scheduled service cost.
If you fail to confirm your appointment, via text confirmation or email confirmation prior to the appointment, we reserve the right to cancel the appointment and charge you the last minute cancellation fee.
Glow Esthetics Skincare and Wellness By Dhin reserves the right to a last minute cancellation fee for any appointment that is not cancelled within a 24 hour advance notice.
A client with three cancellations or reschedules in a row risks being terminated from our practice.
Due to Glow Esthetics Skincare and Wellness By Dhin limited availability we reserve the right to terminate clients from our practice if they reschedule or cancel 3 or more CONSECUTIVE appointments.
We advice to book an appointment when you are absolutely positive that you will be available.
LATE ARRIVAL POLICY
It is best to arrive 5 minutes before your schedule start time. Depending on circumstances, we may be forced to shorten or reschedule your service. As a courtesy to our other clients, those who arrive up to 15 minutes late, your facial will be shortened and end at the scheduled time. You will be charged in full for your scheduled treatment. Arrival more than fifteen minutes to your scheduled treatment start time will be considered as a cancellation, a 25% fee of your scheduled service will apply and we will need to reschedule you.
REFUND AND RETURN POLICY
Products: Products purchased in the studio, can only be returned under the following conditions:
The product must have the safety seal intact, it has to be unused, unopened, and has to be in its original packaging.
The product must be returned within 14 days of purchase.
Under these conditions, you will receive store credit (no cash) for the full purchase price.
Facial Treatments: Due to the physical and application nature of facial treatments, these services are not refundable.
Finally, your satisfaction is very important to us, and we strive to ensure that our services are tailored to your specific needs. If you are dissatisfied with any of the products or services, we encourage you to contact us, and together we will find a solution to any concerns that you might have.